Because peace of mind shouldn’t be stuck in transit.

SSL is committed to ensuring your products are shipped efficiently, transparently & with clear expectations.

The following Shipping Policy outlines freight terms, delivery requirements, inspection responsibilities & applicable charges.

FREIGHT ESTIMATES & PRICING

• Freight estimates are based on (weight x dimensions) & are clearly outlined on your quotation.

• All shipments are Dock-to-Dock (FOB: Postal Code) unless otherwise stated in writing.

• Final charges, including standard shipping, taxes & any applicable surcharges, will appear on your invoice.

INSPECTION UPON ARRIVAL

All shipments must be inspected immediately upon delivery. Failure to report damage within timeframes may void shipping-related claims.

• Any visible damage must be reported at the time of delivery.

• Damage claims not reported upon delivery cannot be processed.

• Hidden damage must be reported immediately upon discovery.

WARRANTY REQUESTS

Any request for additional warranty coverage must be made prior to the shipment being scheduled for pickup. Warranty coverage cannot be modified once shipping arrangements are confirmed.

DELIVERY ATTEMPTS & WAIT TIMES

If the delivery driver is required to wait more than fifteen (15) minutes, the Customer is responsible for any additional charges imposed by the carrier. These charges are not negotiable & will be billed accordingly.

DELIVERY HOURS & INSTRUCTIONS

• Standard delivery attempts occur between 8:00 AM & 4:00 PM (local time).

• If these hours are not suitable, alternate delivery instructions must be provided before the shipment is scheduled.

• Additional charges may apply for special delivery requirements.

DELIVERY LOCATION REQUIREMENTS

• Shipments must be delivered to an authorized business address.

• Residential delivery is available upon request & is subject to additional fees.

OVERSIZED SHIPMENTS

• Shipments exceeding 250 cm (8 ft) in length will incur additional freight surcharges.

• Shipments exceeding 450 cm (15 ft) may require special shipping arrangements, instructions & additional charges.

OVERSIZED ORDERS & PALLETIZED FREIGHT

• Oversized or large-volume orders will be shipped on a pallet.

• It is the Customer’s responsibility to ensure appropriate equipment, vehicles & personnel are available at the time of delivery to safely unload & remove the shipment from the transport vehicle.

QUESTIONS? 📞 1-866-765-5366

The SSL Dream Team - Winner of the 2024 BBB Torch Awards for Ethics 

💙 We sell the best. We fix the rest. 💙  

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