F.A.Q - Frequently Asked Questions
Frequently Asked Questions
We’ve got answers. And solutions. Fast.
How do I get a quote for a roll shutter?
If you have your desired measurements of the clear or total opening, you may simply input the dimensions into a form on this website and receive a quote typically within 24 hours.
In an emergency situation, you may request an instant quote by dialling +1 (866) 765-5366 anytime 24/7.
If you are not sure of the dimensions, call us anytime to book a site check with one of our certified technicians.
How do I request service or repair?
If your roll shutter system needs service, repair, adjustment, inspection, parts, troubleshooting, or emergency support, the SSL Dream Team can help.
Whenever possible, SSL prioritizes repair, retrofit, modernization, and preventative maintenance before recommending full replacement.
Because we don’t believe in replacing things just because we can — we believe in doing what’s right.
💙 We sell the best. We fix the rest.
Learn more about Security Roll Shutter Maintenance / Repair →
How do I contact SSL in an emergency?
For urgent service, repair, security concerns, access issues, or time-sensitive quote requests, please contact SSL directly.
📞 Call 1-866-765-5366
Our team will review the situation and help determine the best next steps as quickly as possible.
Peace of mind starts here. 💙
What types of properties does SSL work with?
SSL works with commercial, residential, industrial, institutional, retail, storefront, self-storage, service, and specialty security applications.
From homes and businesses to large-scale commercial projects, we design custom solutions based on the space, risk level, functionality needs, aesthetics, and long-term performance requirements.
Security should fit the property — not the other way around.
Security That Fits. ❤️ Because Size Matters.
Are SSL roll shutters custom-made?
Yes — SSL specializes in custom security solutions designed to fit your space, project requirements, and peace of mind.
Every opening is different, and your security solution should be too. Our systems can be designed around size, function, application, operation style, finish, and project-specific needs.
From commercial storefronts to residential applications and specialty projects, SSL does not believe in one-size-fits-all security.
Security That Fits. ❤️ Because Size Matters.
Can shutters be automated or motorized?
Yes — many roll shutter systems can be motorized, automated, or integrated with control options depending on the system, application, electrical requirements, and project scope.
Automation may include wall switches, remotes, group controls, timers, smart controls, or other compatible access solutions depending on the product and installation requirements.
SSL will help review the best options for function, convenience, safety, and long-term reliability.
Because smooth operation should feel as good as it looks. 💙
Does Security Shutter Ltd. travel abroad for installations?
Yes — SSL provides custom security solutions across Canada and internationally for projects that require specialized roll shutter systems, consulting, installation support, or large-scale commercial security solutions.
Anywhere on Earth. Built to protect. 💙
Am I able to add custom graphics?
Absolutely. Depending on the product, application, and material requirements, SSL can explore custom graphics, specialty finishes, branding options, and design-forward solutions.
Because security should not have to look boring. 😉
Power requirements?
Most standard automated roll shutter systems operate on 120V AC.
Larger commercial or industrial systems may require alternative configurations depending on motor size, automation needs, and project requirements. SSL will confirm electrical requirements during the quoting and shop drawing process.
Payment methods?
SSL accepts multiple payment methods including e-transfer, EFT/direct deposit, certified cheque, and credit card.
Some commercial projects may be subject to deposit structures, progress billing, or holdbacks depending on the project scope.
Delivery timeline?
Delivery timelines vary depending on product type, customization, project scope, and manufacturing requirements.
SSL always works to provide realistic timelines, proactive communication, and the fastest possible turnaround without compromising quality.
Do you install worldwide?
Yes — anywhere on Earth.
From Calgary to international commercial projects, SSL provides custom security solutions designed to protect people, property, and peace of mind worldwide.
💙 Good for People. Good for the Planet.
At Security Shutter Ltd. (SSL), we believe security should protect more than buildings. It should protect people, communities, businesses, futures, and peace of mind.
Since 2009, the SSL Dream Team has focused on creating safer, stronger, and more accessible environments through ethical business practices, responsible operations, and long-term relationship-focused service.
SSL is proud to be recognized as a Good Market Approved Enterprise — a global community committed to creating an economy that is good for people and good for the planet.
🌎 How does SSL prioritize environmental sustainability?
Sustainability starts with building products and partnerships designed to last.
By prioritizing durable commercial-grade systems, preventative maintenance, repair-first service models, and trusted Canadian manufacturing partnerships whenever possible, SSL helps reduce waste and extend product life cycles.
- Supporting local and Canadian manufacturing partners
- Encouraging repair before replacement
- Reducing unnecessary material waste
- Digitizing operations where possible
- Building safer, stronger spaces responsibly
🛠 Why does SSL focus on repair-first solutions?
Whenever possible, SSL prioritizes repair, retrofit, modernization, and preventative maintenance before recommending full replacement.
This helps reduce waste, extend infrastructure lifespan, lower long-term costs, and improve operational sustainability.
💙 We sell the best. We fix the rest.
💙 How did Security Shutter Ltd. get started?
From a local Calgary start-up to a nationally recognized leader in custom security solutions, SSL remains grounded in one core belief: safer spaces create stronger communities.
Today, SSL is recognized not only for high-quality security solutions, but for ethical leadership, relationship-focused service, and a people-first approach to business.
We roll with integrity, hire with heart, and lead with community.
At SSL, safety is not simply our industry — it is our responsibility. 💙 Peace of mind, with every roll.
🏆 Where can I see SSL’s awards and media recognition?
SSL is proud to be recognized for ethical leadership, customer-focused service, community impact, and high-quality security solutions.