F.A.Q - Frequently Asked Questions

How do I get a quote for a roll shutter?

If you have your desired measurements of the clear or total opening you may simply input the dimensions into a form on this website and receive a quote typically within 24 hours.

In an emergency situation you may request an instant quote by dialling our toll free number +1 (866) ROLL – DOOR / +1 (866) 765 - 5366 anytime 24/7.

If you are not sure of the dimensions or have questions, feel free to call us anytime to book an appointment with one of our certified roll shutter technicians to do an exact site check, show you material samples and provide you with the knowledge to make the most informative decision.

Does Security Shutter Ltd. travel abroad for installations?

Yes, depending on your location and project size. We will provide a certified technician or an entire installation crew with necessary equipment and tools to guarantee and complete the job to specification.

Am I able to add custom graphics to the roll shutters?

Yes, we offer 2 options of adding promotional material, branding, murals or lettering to your storefront security roll shutters.

Vinyl graphics – cost effective and works best for applications where the roller shutter in not used in rough environments, multiple times a day.

3D Table Print – the most durable option of adding graphics by laser printing into the surface of the roll shutter slat coating.

What do I need to power up a Somfy motorized shutter?

120V AC

What method of payment do you accept?

We accept all online Credit and Debit payment methods such as Visa, Mastercard, American Express, Paypal, Bitcoin, Etherium and Litecoin. As well as bank draft, cheque, email transfer and wire transfer. Please note if paying by cheque or wire transfer* Payment processing may take up to 4 business days, delaying your order from going into immediate production.

What is the approximate time from purchase to installation or delivery?

Our manufacturing lead times may vary from 5 – 30 days from the time the order payment is processed.

Shipping within Canada is approximately 3 - 7 business days.

Shipping within continental USA is 5 – 15 business days dependant on order size. Hawaii and Virgin Islands are 10 – 20 business days.

Shipping to Mexico is 5 – 15 business days dependant on order size.

South America may take 10 – 20 business days depending on location.

Worldwide shipping (excluding extremely remote locations) is 10 - 20 business days dependant on order size and freight type.

All times are estimated based on current average.

Do you deliver and install worldwide?

Yes, we ship and carry out installations anywhere on planet Earth.